FAQ : Ordering

Ordering

Placing your order

1. How can I order products?

You can use the navigation bars at the top or right-hand side of your screen to shop by category. Or, use the search box at the top of your screen to find exactly what you are looking for. When you find an item of your liking, click on the image to get more information. Each item has its own description and special features describing the product.

Browse the webshop to see which products you like. If you’ve found a product you like, you can add it to your shopping basket in one click. Once you have selected all the products you would like to order and have placed them in your basket, you simply press the order button. Fill in your details for this order and finally you will be asked to make the payment. If you have taken these steps, your order is placed and your product(s) will be delivered within the delivery timeframe. Please note that customs duties are due upon delivery for customers outside the UAE.

2. Will JustKidding share my customer information?

No! We respect your privacy, so we do not sell or distribute contact information, unless otherwise required by matter of Law. For more information, see the ‘Customer Contact Details - Privacy & Security’ section.

3. Can I use my JustKidding Customer card?

We regret to inform you that the J-card can only be used at the JustKidding store.

4. How can I see the details of my order?

The products you have selected are displayed in your shopping basket. You can remove and / or add products as you like. The amount shown in your shopping basket is the total amount of your selected goods and includes any delivery charges. Please note that customs duties are due upon delivery for customers outside the UAE.

Tracking your order

1. Can I track my purchase?

Yes, you can track your purchase. Your track-and-trace number will be sent to you when the delivery is on its way. To track your purchase click here.