FAQ : Shipment and delivery information

Shipment and delivery information

Shipping rates

Shipping rates vary, depending on the delivery address, weight and volume of the purchased items, as well as Government duties. The exact costs will be provided once you place your order. The costs are shown before your order is completed. Duties are to be paid upon delivery. Shipments within the U.A.E. are delivered free of duties!

1. Is the shipment included in the price shown by the products?

No, the shipment will be charged when you order. The costs are dependent on the distance, weight and volume of the shipment. Therefore, the costs are given when these details are known. Also custom duties are not included in the price: Duties are to be paid, in cash, to the Aramex driver, upon delivery. Duties vary per country.

Delivery times

JustKidding aims to ship online purchases to its customers within 24 hours after purchase. Under normal circumstances the item(s) will be delivered to your location of choice within a maximum of 7 days (depending on location)*. Please note that some larger products such as furniture may have a longer lead time. JustKidding can not be held responsible for any delays in your shipment. The online track and trace option will keep you updated about any delays. Deliveries to Jordan and Lebanon can take up to 14 days.

*conditions apply. Some countries have Custom’s procedures, which may cause unexpected delays in delivery. JustKidding uses the preferred courier services of Aramex.

Shipping Restrictions

JustKidding is based in Dubai and delivers throughout the Middle East. We can deliver in the following countries: United Arab Emirates, Oman, Kuwait, Bahrain, Egypt, Saudi Arabia, Qatar, Lebanon, Jordan, Iran and Syria.

1. Can products be delayed for delivery?

JustKidding regrets that there can be delays. To avoid any delays it is very important to carefully check that the delivery address, including your local telephone number, is complete and correct. We cannot accept any liability for late or non-delivery due to an incorrect or incomplete address or due to an act of God.