CALL US! 800-JUST(5878) +971503845641 FREE SHIPPING IN DUBAI STORE FINDER

RETURNS & EXCHANGES

At JustKidding® we take pride and delight about our products and we hope you do too! 


However we do understand at times you can have second thoughts with your purchase, therefore you can return or exchange any item to us within 14 days of receiving your original order for FREE in the UAE*


*Please note that sale items are excluded from this policy and cannot be returned unless faulty or damaged.


How to return an item for exchange or refund?

We will accept item(s) for exchange or refund provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within 14 days of purchase. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.


How to return item (s) with the UAE?

  1. Email us at support@justkidding.zendesk.com and mention to us your full name and contact number, receipt/ order number along with the reason for return.
  2. We will then contact you to arrange pick up of the item (s) and after we have inspected and confirmed that the item is in perfect sellable condition, we will offer you an electronic store credit (voucher code) to use in your next purchase.
  3. Please note that cash payments are never refunded.


Returns from outside the UAE:

Please note that we cannot offer free returns for products from outside the UAE. Please follow these steps for returns:

  1. Fill out the returns slip enclosed in your package and put it inside the TNT envelope provided. Take the package to your nearest TNT office or call TNT to schedule a pick up.
  2. When we receive the goods at our head office in the UAE, after inspection and confirmation of item (s) being in perfect sellable condition, we will issue an online store credit to you (via voucher code), LESS any cost in shipping and customs for the item to be returned.


GIFT EXCHANGE

Gifts can be exchanged within 14 days of purchase (no cash refund) for other items to the same current value when the goods are exchanged, or towards a higher priced item with any additional monies to be payable. Follow the return procedure within the UAE mentioned above and since you don’t have the receipt/ order number, just include the buyer full contact and we will trace the receipt/ order number and do the needful.

Exceptions: For sanitary reasons, we can not accept the return of any breastfeeding products unless faulty


BOXED ITEMS

Items presented in a branded box must be returned unmarked in their original, undamaged packaging as this is considered part of the product and considered unfit for resale if the packaging is damaged. Please note that items returned without their box or in a damaged box may not be accepted.


SWIMWEAR OR UNDERGARMENTS

JustKidding® regrets that due to health and hygienic regulations, underwear and swimwear items can not be returned after purchase.


FAULTY GOODS

We take pride in the brands and products we stock and have tried and tested all of them before they make it onto our site. However, mistakes happen in manufacturing and we never want a customer with a faulty item. Many of our stroller and car seat brands offer their own warranty  - the longest warranty period applicable will stand and will over-ride the below.

An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 1 month of the item being received. Where possible the item(s) will be repaired or replaced for the same product, in the same size and color, subject to availability. If the item(s) cannot be repaired or replaced for the same item, an exchange will be offered or full refund will be issued.

Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.


CANCELLING YOUR ORDER

You are free to cancel your order at any time before delivery of the items(s). You will be refunded the full amount paid including delivery charges if cancelled prior to dispatch.


HOW TO CANCEL YOUR ORDER

Please notify our Customer service Team in writing by emailing us your confirmation email to support@justkidding.zednesk.com within 24 hours of placing your order. In the instance where your order has already been delivered to you, please follow the above steps.