Providing excellent customer service by advising customers in the best possible way
Processing transactions quickly and accurately
Displaying products in an appealing way
Following operating procedures
Providing customers with an enjoyable shopping experience
Handling cash register
Excellent customer service skills
Excellent communication and negotiation skills ideally in multiple languages (fluency in English, Arabic/Russian)
Familiar with computer use
Good presentation and excellent personal organization
A passion for retail and children
2.Web Content Administrator
A superb opportunity has arisen for a full time Web Content Administrator to join our team.
Duties, Responsibilities & Experience:
- A working knowledge of the internet / e-commerce
- The ability to research and create written product description content that will maximize sales results on the website and proof read other site content
- Excellent communications skills - both written and verbal which are vital for writing when creating content for the website
- Confident using computers and software with a sound working knowledge of Excel, Word, Photo Shop
- Be able to work to deadlines
- Have a great attention to detail
- Be able to handle frequently changing priorities and a variety of different tasks
- E-commerce experience is mandatory
- Native English speakers will be preferred
- Providing excellent customer service by phone/online chat/email
- Processing transactions quickly and accurately
- Responsible for order processing and order confirmation
- Preparing written quotations/pro-forma invoice and delivery notes.
- Respond to customer requests via email and online chat
- Coordinate the delivery schedule
- Meeting targets
- Following operating procedures
- 1-3 years experience of sales in E-Commerce (Online shopping website)
- Computer skills with knowledge of Magento E-Commerce software (uploading the product and prices) and knowledge of ZenDesk/Zopim chat will be an added advantage;
- Excellent customer service skills and management ability
- Excellent communication skills (speaking clearly, distinctly with a friendly, courteous tone).
- Listening skills to put callers at ease and obtain accurate, complete information
The position of Webshop Sales is a challenging role that will require a confident and motivated individual. It is essential that you are a well organised self- starter with a fast learning ability and a passion for retail.
Kindly forward your detailed resume to email@example.com with the subject as the respective post applied for.